General information
The contract of transportation is concluded only under the conditions of these GTC. Conflicting conditions will not be accepted. These GTC, the tariff regulations, the officially approved conditions of carriage and the rules of conduct of the International Ski Federation (https://www.alpinesicherheit.at/de/FIS-Regeln/) are part of the contract of carriage. T
The General Terms and Conditions, the tariff conditions, the rules of conduct of the International Ski Federation (FIS), the conditions of carriage are displayed at the entrances to the lifts and are also available for inspection at the ticket offices.
The individual services to which the tickets entitle the holder are provided by legally independent companies. The company selling the ticket only acts as an agent for the other companies. Only the respective company is therefore obliged to provide the individual services and to pay compensation in the event of any incidents.
In the event of a breach of the terms of transportation, failure to observe the closure of ski runs (e.g. due to avalanche danger, the ban on skiing in forest areas or the FIS rules), the passenger will be excluded from transportation. In serious cases and in the event of repeated offences, the ski pass will be withdrawn without replacement and a criminal complaint will be filed with the authorities. Otherwise, the instructions of the employees of the mountain railway company must be followed.
Validity
As a rule, validity begins on the day of issue. On request, all ski tickets except season and 2.5-day tickets can be purchased in advance. Ski tickets are always valid on consecutive days. Interruption is not possible (with the exception of optional tickets).
The use of the lift facilities (cable cars and lifts) requires the possession of a valid ski pass. The mountain railway company does not owe the holder of a valid ski pass any transport if use is impossible or unauthorised for reasons for which the mountain railway company is not responsible: such reasons include weather-related influences (e.g. strong wind) and avalanche danger as well as standstill due to prescribed maintenance work or technical faults.
The valid ski pass entitles the holder to use all facilities in operation within the period of validity in accordance with the tariff and transport conditions and these GTC. The ski pass is not transferable. Subsequent exchange, postponement or extension of validity are not possible. Days not skied lose their validity and will not be refunded, replaced or credited.
The valid ski pass entitles the holder to use all facilities in operation within the period of validity in accordance with the tariff and transport conditions and these GTC. The ski pass is not transferable. Subsequent exchange, postponement or extension of validity are not possible.Days not skied lose their validity and will not be refunded, replaced or credited.
The validity of the ski passes is checked at the valley and mountain stations of the exit lifts using readers and/or by the employees of the mountain railway company.The instructions of the employees of the mountain railway company must be followed and the readers must be used as intended. The validity of the ski passes can also be checked at each lift, in the ticket office area or in the car parks.Here, too, the ski pass must be presented to the employees of the mountain railway company at any time upon their request and the instructions must be followed.
Prices and discounts
The current prices for the various services can be found in the price list. Prices are subject to change without notice.
All prices quoted are in euros and include VAT. Payment must always be made in advance.
Payment options at the ski pass cash desks:Cash in euros, ATM (Maestro) or credit card (Mastercard, Visa).
Discounts (children, youth, mini, families) are granted without exception only on presentation of a photo ID. Please understand that our ticket office staff may not make any exceptions.
A disability discount is granted from a documented degree of disability of 60%.
If discounts offered are utilised, proof of eligibility must be provided in the form of official documents.
Unauthorised use of discounts will result in the ski pass being withdrawn. We reserve the right to press charges.
The company reserves the right to limit the issue of all or individual tickets in the event of poor snow conditions or imminent overcrowding of ski pistes. The company also reserves the right to change prices, even on a daily basis.
A group discount is only granted when tickets with the same validity period are purchased together by a group leader.
Discounts during the Super Ski Weeks are only granted on presentation of the guest card at the time of purchase. Ask your landlord for the guest card when you arrive.
With the purchase of a name-related ski pass, the cardholder agrees to the automatic registration of his/her personal data, furthermore that these are recorded and processed for control purposes to prevent misuse of the card and deleted as soon as they are no longer required, at the latest after expiry of the statutory storage period.
Refund
There is no legal entitlement to a refund. Any refunds are purely a gesture of goodwill. In the event of skiing accidents, the purchase price with a validity period of at least two days can be refunded pro rata for a processing fee of €10.00. The prerequisite for this is the immediate deposit of the accident victim's ski pass at one of our ticket offices, as well as the provision of a medical certificate from a local doctor or hospital. A refund can only be made if the ski pass was no longer used after the accident and will be made from the day of deposit at one of the ticket offices, but at the earliest from the day after the skiing accident. Any recovery and supply costs incurred by the piste rescue service are not included in the ski pass price and will be invoiced separately. A refund for the ski passes of persons accompanying the accident victim is not possible.
Early departure, bad weather, interruptions to operation or shutdown of lifts or piste closures due to events beyond the company's control (weather, wind, natural events, etc.) do not entitle the holder to a refund or extension of the validity period.
We also reserve the right to suspend the operation of some installations during or at the end of the season (e.g. due to snow conditions). Here too, there will be no refund/price reduction.
Misuse
Ski passes are personal and non-transferable. Any attempted or actual misuse of the ski pass or circumvention of the readers will result in the immediate withdrawal of the ski pass and the levying of an increased transport charge, irrespective of any criminal consequences. We reserve the right to press criminal charges.
Replacement for lost and damaged ski passes
There is no legal entitlement to the replacement of lost or damaged ski passes.For lost or damaged ski passes with a validity of at least three days, a new ski pass can be issued for a processing fee of € 10.00 (plus € 2.00 deposit).If the ski pass has already been used on the day the loss is reported, the period of validity of the newly issued ski pass is limited to the days following this day.
Defective ski passes (without recognisable external damage) can only be renewed on presentation of the proof of purchase.
If ski passes (such as season tickets) are forgotten, a corresponding day ticket must be purchased. A refund is generally not possible.
Closing times for lifts and pistes
Please note the closing times of the lifts and cable cars.Weather-related lift closures and restricted ski operations are to be expected, especially at the end of the winter season.
The use of the entire ski area after the piste closes is life-threatening and therefore strictly prohibited. During this time, avalanche blasting and piste preparation take place regularly (sometimes with winches that are not visible to skiers) and the piste service no longer carries out inspection runs.
KeyCard
Ski passes are generally issued on electronic data carriers (KeyCards), for which a deposit of € 2.00 is charged.
Undamaged, functioning reusable KeyCards from the current winter season will be taken back at our ticket offices. We ask for your understanding that we cannot guarantee the return of older KeyCard generations due to technical developments.
For disposable KeyCards, which are issued for ski passes with a validity period of up to 2.5 days, no deposit will be charged and will therefore not be refunded.
Undamaged KeyCards can be returned and the deposit refunded at the ticket offices, as well as on a voluntary basis at landlords, sports shops and catering establishments.
Guest card
Ask for the guest card from your landlord upon arrival.
Liability
Claims for damages can only be asserted in the event of wilful intent or gross negligence on the part of the railway operator. This restriction does not apply to compensation for personal injury or to claims for compensation under the German Railway and Motor Vehicle Liability Act (EKHG) or the German Product Liability Act.
Only the respective service provider is liable for damages arising in connection with the utilisation of third-party services. Bergbahnen Berwang is not liable for damage caused by other piste users or other third parties. In the event of particularly reckless and dangerous skiing behaviour, as well as disregard of closures or other instructions, you must expect to be excluded from transport. We endeavour to ensure your safety and ask you to observe the FIS rules.
No liability is accepted for visitors' personal belongings (including skis, snowboards, etc.).
Choice of law and place of jurisdiction
This contractual relationship shall be governed exclusively by Austrian law. For disputes arising from this contractual relationship, the Austrian court with subject-matter and local jurisdiction for the registered office of Bergbahnen Berwang shall have exclusive jurisdiction.
Final provisions
These GTC may be amended or revised at any time and shall apply from the day following the new publication on the website.
The invalidity of one or individual provisions of these GTC or of the contractual relationship governed by the GTC shall not affect the validity of the remaining agreement.
